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NO SUPPLEMENTS ALLOWED
This shop owner says it wasn't easy implementing a
new, more profitable system for heavy hits, but it was worth it (even if his
techs did stop speaking to him for a while).
Courtesy of Body Shop Business January 2005
(Click
the cover page to read the full article)
MIS-GUIDED
Courtesy of Body Shop Business February 2005
Are you allowing an estimating system and insurance companies to control your
business?
(Click
the cover page to read the full article)
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Technician Compensation
A West Coast Perspective
by Tom Holmes
(Editor’s Note: The following article is the basis of a presentation by
Tom Holmes, owner of Holmes Auto Body in Pasadena, CA at the Technician
Compensation Panel Discussion held at the NACE show in December, 1997 in
Las Vegas, NV.)
Excerpted by
Business Week
To build a young outfit or put an older one's expansion on a solid footing, aim
for small but consistent gains, urges author Ram Charan in his new book
Profitable Growth Is Everyone's Business. As he lays out in the following list
of practices, no business is too small nor any employee too insignificant to
play a vital part in creating and fostering a growth-oriented atmosphere. When
that mindset prevails, incremental gains bring major dividends. From the service
technician relaying customer reactions to the entrepreneur allocating a slice of
his budget to the pursuit of innovation, the goal is the same: growth above all.
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